Question 1

What metrics does the Tekglen admin dashboard track?

Accepted Answer

The dashboard tracks five key metric categories: Engagement (active users, query volume, feature adoption), Efficiency (response times, deflection rates, automation rates), ROI (cost savings, time saved, ticket deflection value), Quality (ML confidence scores, accuracy rates, user satisfaction), and Adoption (role distribution, platform usage, growth trends).

Question 2

How does Tekglen calculate cost savings?

Accepted Answer

Cost savings are calculated based on deflected tickets (queries resolved without HR intervention) multiplied by average ticket handling time (15 minutes) and HR hourly cost rate. The dashboard shows estimated savings per period along with time-saved metrics and deflection percentages.

Question 3

What are workforce risk signals?

Accepted Answer

Workforce risk signals are early indicators of potential HR issues detected through query pattern analysis. These include sudden PTO usage spikes, frequent policy questions in specific departments, concentrated queries during off-hours, repeated benefit confusion, and patterns that may signal burnout, compliance gaps, or turnover risk.

Question 4

Can I export analytics data from the dashboard?

Accepted Answer

Yes, the dashboard supports CSV and JSON exports of all metrics for custom reporting and integration with BI tools. Exports include full audit trails with timestamps, employee IDs, intents, data sources, and resolution statuses for SOC 2 compliance documentation.

Question 5

How often does the dashboard update?

Accepted Answer

The dashboard provides real-time streaming updates every 5 seconds using Server-Sent Events (SSE). Metrics auto-refresh to show the latest query volume, deflection rates, policy confusion hotspots, and engagement trends without manual page reload.

Question 6

What is the deflection rate metric?

Accepted Answer

Deflection rate measures the percentage of employee queries successfully resolved by Tekglen without requiring HR ticket escalation. A 65% deflection rate means 65% of HR questions were answered instantly through the AI chatbot, reducing HR workload and improving employee self-service.

HR Intelligence Dashboard

Query Volume Trend

Avg Response Time

Deflection Rate Trend

ML Confidence Score

Query Distribution

Engagement Metrics

Efficiency Metrics

Adoption Metrics

Platform Breakdown

Top Intents from Bots

Daily Active Bot Users

Teams Bot Metrics

Slack Bot Metrics

Response Times by Platform